Refund Policy

Refund Policy

1. General Refund Policy

No Refunds for Subscriptions: Due to the nature of digital subscriptions, which provide ongoing access to content and services, we do not generally offer refunds for subscription fees.

2. Exceptions

Technical Issues: If you experience persistent technical difficulties that significantly prevent you from accessing the subscription content or services, we will investigate the issue. If the issue is determined to be on our end and cannot be resolved within a reasonable timeframe, we may offer a partial or full refund for the affected subscription period.

Account Errors: If you are mistakenly charged for a subscription you did not initiate, we will promptly investigate and issue a full refund.
Fraudulent Activity: If your account is compromised or used fraudulently, we will investigate and take appropriate steps to secure your account and may offer a refund for any unauthorized charges.

3. How to Request a Refund

To request a refund, please contact our customer support team at email:admin@mysparkmedia.com or Phone 305 307 4897

Please provide your name, email address, subscription details, and a detailed explanation of the reason for your refund request.

Cancellation Policy

Cancellation Policy

1. Cancellation Procedures

You can cancel your subscription at any time.
To cancel, please log in to your account and follow the on-screen instructions or contact our customer support team at email:admin@mysparkmedia.com or Phone 305 307 4897

Your subscription will remain active until the end of the current billing cycle.

2. Cancellation Fees

There are no cancellation fees.

3. Access After Cancellation

Upon cancellation, you will no longer have access to the subscription content and services.
Any unused portion of your subscription fee will not be refunded.
4. Re-Subscription

You can re-subscribe to the service at any time by visiting our website and following the subscription instructions.
Important Notes:

This Refund and Cancellation Policy may be subject to change at any time without prior notice.
Please refer to this page for the most up-to-date information.